60 Day Money Back Guarantee for Customers Purchasing
For a Child with Autism, PDD or a Speech Delay
Our 60 Day Money Back Guarantee was designed specifically to meet the needs of customers purchasing for a child with autism, pdd or a speech or developmental delay. This return policy has far fewer restrictions than our site-wide return policy. Here’s how to qualify for the guarantee, and the specifics of what the guarantee covers:
There are two ways to qualify for this return policy:
Four sets qualify for the return policy.
Again, the items will need to be ordered from this page or you will have to tell the rep when you purchase the Set. This is because a different product code is used for the purchases that the guarantee applies to, to help us track these purchases.
The Return Policy Covers the Following:
We will refund your purchase price less any shipping charges. Shipping charges are $6.95 unless you have had the item express shipped to you. We do not refund the cost of shipping the item back to us.
Time Period for Returning the Set:
The 60 day guarantee begins the day you place the order. Items generally take no longer than 2-5 days to arrive to US addresses. We do ask that you actually try the set for at least 30 days. (Unless you think you ordered the wrong set and would like to exchange it for another.) Please note that we need to receive the set within this 60 day period – so you will have to allow time for shipping.
To receive the refund you may open no more than 2 DVDs from any set. Once you’re comfortable with your purchase go ahead and open the rest – but until you’re sure open no more than 2 DVDs.
How to Return a Set
We hope your child does well with the set you purchase, but if not, just make sure you’ve followed the guidelines above and you’ll be able to return it within the 60 day window. To return the set please make sure you do the following:
Mail the Item you wish to return to us at the address below (Please note we cannot accept returns via UPS or Fed-Ex, just USPS)
PO Box 3087
Chapel Hill, NC 27514